Cancellation & Refund Policy
Last updated: March 14, 2026
✅ Quick Summary
- • Free cancellation available on most bookings up to 24 hours before check-in
- • Refunds are processed within 5–7 business days to the original payment method
- • ZygoTrip Wallet refunds are instant
- • Non-refundable rates are clearly marked before you book
1. Hotel Cancellations
1.1 Free Cancellation Bookings
If your booking is marked "Free Cancellation", you can cancel at no charge up to the deadline shown on your booking confirmation (typically 24–48 hours before check-in). The full amount will be refunded to your original payment source.
1.2 Partially Refundable Bookings
Some rate plans offer a partial refund on cancellation. The exact refund amount and cancellation deadline are displayed on the property and room selection pages before payment. Cancelling after the free period will attract a penalty as specified in the rate plan.
1.3 Non-Refundable Bookings
Non-refundable rates are discounted rates where no refund is provided upon cancellation. These are clearly labelled "Non-Refundable" at the time of booking. We strongly recommend purchasing travel insurance for non-refundable bookings.
1.4 No-Show Policy
If you do not check-in on the booked date and have not cancelled in advance, your booking will be treated as a no-show. No refund is applicable for no-shows regardless of the original cancellation policy.
2. Bus Ticket Cancellations
| Time Before Departure | Cancellation Charge |
|---|---|
| More than 48 hours | 10% of ticket fare |
| 24 – 48 hours | 25% of ticket fare |
| 4 – 24 hours | 50% of ticket fare |
| Less than 4 hours | No refund |
Operator-specific policies may vary. The applicable policy is displayed before you confirm your booking.
3. Cab Cancellations
- Cancellations made more than 1 hour before the scheduled pickup: Full refund
- Cancellations made 30 minutes to 1 hour before pickup: 50% refund
- Cancellations made less than 30 minutes before pickup or after driver assignment: No refund
4. Holiday Package Cancellations
| Days Before Departure | Cancellation Charge |
|---|---|
| 30+ days | 10% of package cost |
| 15 – 29 days | 25% of package cost |
| 7 – 14 days | 50% of package cost |
| 0 – 6 days | 100% (no refund) |
5. Refund Process & Timelines
Once a cancellation is confirmed, the refund is initiated immediately. Estimated timelines:
| Payment Method | Refund Timeline |
|---|---|
| ZygoTrip Wallet | Instant |
| UPI / NetBanking | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| Paytm | 3–5 business days |
Bank processing times may vary. If you have not received your refund within 10 business days, please contact us at support@zygotrip.com.
6. Cancellations by ZygoTrip or Property
In the rare event that ZygoTrip or the property cancels your booking (due to overbooking, force majeure, or other unforeseen circumstances), you will receive a full refund within 24 hours. We will also make every effort to find you an alternative property of similar or better quality at no extra cost.
7. How to Cancel
- Log in to your ZygoTrip account
- Go to My Bookings
- Select the booking you wish to cancel
- Click "Cancel Booking" and follow the on-screen steps
- You will receive a cancellation confirmation email with the refund details
Alternatively, you can contact our support team at support@zygotrip.com or call us at 7995-397-377 (toll-free, 9 AM – 9 PM IST).